Absolutely. The relationship between you and your support worker is fundamental to quality care. If you feel the match isn't optimal for any reason, simply let your coordinator know, and we'll arrange an alternative. We won't be offended – in fact, we welcome this feedback as it helps us improve our matching process. We'll work promptly to find someone better suited to your preferences and needs.

Our services are designed to be highly adaptable. We understand that needs can change – sometimes gradually, sometimes suddenly. We conduct regular check-ins to review how your supports are working and make adjustments as needed. For unexpected changes, our coordinators are readily available to modify your support schedule or approach. We also work collaboratively with you during NDIS plan reviews to ensure your funding reflects your evolving requirements.

Quality and safety are our highest priorities. We maintain comprehensive policies and procedures aligned with NDIS Practice Standards and undergo regular external audits. All incidents are thoroughly documented and reviewed to prevent recurrence. Our staff receive ongoing training in safe practices, infection control, and emergency procedures. We conduct regular supervision and performance reviews of all support workers. Most importantly, we encourage open communication – your feedback is essential to our continuous improvement process.